Established in 1972, the Leica Camera AG factory in Portugal employs a workforce of highly skilled and experienced personnel.
We intend to draw more on our longtime experience, expertise and knowledge to the benefit of our Leica Sport Optics customers. Therefore, we have merged the customer service centers in Portugal and Wetzlar and work closely together with perfectly aligned processes and workflows. In this way, we can offer you an exceptional level of first-class service from one single source.
If you wish to send us your Sport Optics product for maintenance or repair, then please ship your Leica binoculars, riflescope, spotting scope or thermal device directly to our Customer Care Service Centre in Portugal. You will receive an immediate confirmation receipt once your product has arrived. After an inspection, our team will contact you, provide an inspection result report and discuss the next steps. E.g. if the product can be repaired on warranty without further cost or we provide you with a cost estimate on the necessary repairs. After your confirmation, our experts will take care of the necessary repairs. Finally, we make sure we will safely return your Leica Sport Optics product to you after completion of the maintenance or repair order you have confirmed.
Leica’s exclusive Pick-up Service is the quickest and easiest way to send in your Leica Sport Optics product for service inside the EU. All you need to do is package the device and enclose your warranty card and proof of purchase together with the Repairform Sportoptics. After that just use the bellow form to request the pick-up label.
Upon successful submission of the form, you will get an email with the Pick-up label and further instruction within 1 working day.
This service is free of charge under warranty. However, you may also take advantage of this service outside the warranty period for a small fee.
Please be advised that customs handling can take up to 2 weeks, the processing period for your order between the arrival of the product and confirmation of receipt will therefore be delayed. You will receive confirmation of receipt as soon as your equipment has been registered after customs release.
To enable the fastest customs processing possible, we strongly recommend to ship with UPS or DHL. With transport by other carriers the process will take considerably longer.
We strongly recommend you to locate an authorized Leica representative using your local Leica Customer Care Team or Leica Dealer Locator, they will gladly support.
In case of further clarifications, please contact us:
Phone: +351 252 330 455